HIPAA-Compliant Voice AI

AI voice agents that
answer patients
not hold music

Handle 80%+ of patient calls automatically. Order status, insurance questions, appointment scheduling. HIPAA-compliant with automatic transcription and EHR integration.

Book Discovery Call → See How It Works

No obligation. We'll assess your current setup first.

80%+ calls resolved by AI
6-8 weeks to launch
HIPAA compliant
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Where's my diagnostic kit? Was my insurance accepted? When's my appointment? Your support team answers the same questions hundreds of times per day.
The Problem Every Telehealth Company
70% of calls are repetitive
The Solution

AI voice agents that
actually resolve calls

Not just IVR menus. Real conversational AI that handles patient inquiries end-to-end.

Real-Time Data Access

Voice agent queries your backend in real-time. Order status, appointment times, insurance verification. Patients get accurate, personalized answers instantly.

Automatic Transcription

Every call transcribed and summarized. Structured data saved to your CRM. Human agents see full context before they pick up.

HIPAA-Compliant

PHI handled correctly from day one. Encrypted in transit and at rest. Audit logs for every interaction. BAA-ready infrastructure.

Packages

Three ways to start

From quick MVP to full platform. Clear scope, fixed price.

01

Voice Agent MVP

Launch AI phone support in 6-8 weeks

  • Single use case (e.g., order status)
  • Backend integration (Supabase, API)
  • Identity verification flow
  • Call transcription + summaries
  • HIPAA-compliant infrastructure
  • Handoff to human when needed
$25,000 - $40,000
Start with MVP →
Recommended
02

Full Voice Platform

Complete AI voice system in 10-14 weeks

  • Multiple use cases (orders, insurance, appointments)
  • EHR integration (Healthie, etc.)
  • CRM sync (HubSpot, Intercom)
  • Agent dashboard with full context
  • Analytics and call quality monitoring
  • Outbound capability (reminders, follow-ups)
$45,000 - $70,000
Build full platform →
03

Voice Agent Optimization

Improve your existing system

  • Audit current voice/IVR setup
  • Identify automation opportunities
  • Improve resolution rates
  • Add missing integrations
  • Better handoff to humans
$15,000 - $25,000
Optimize existing →
Technology

Built on proven
healthcare infrastructure

We integrate with your existing tools, not replace them.

Voice & Telephony

Integration with your existing phone system or new setup.

  • Twilio / RingCentral
  • Vapi / Retell AI
  • Custom SIP integration

Data Sources

Connect to your source of truth for real-time answers.

  • Supabase / PostgreSQL
  • Healthie / EHR systems
  • REST / GraphQL APIs

CRM & Support

Sync transcripts and context to your support tools.

  • HubSpot / Salesforce
  • Intercom / Zendesk
  • Customer.io
The Team

Who you'll be
working with

Petar - Co-Founder

Petar

Co-Founder & Lead Developer

10+ years building healthcare and legal tech. Led HIPAA-compliant projects for US telehealth companies. Your main point of contact.

Sasa - Co-Founder

Sasa

Co-Founder & Technical Lead

Full-stack architect specializing in integrations and data pipelines. Leads technical architecture and system design.

FAQ

AI Voice Agent Questions

How much do AI voice agents cost?

Basic AI voice agent (appointment scheduling): $25k-$40k. Full patient support with EHR integration: $50k-$80k. Enterprise multi-location: $80k-$120k+. All healthcare AI includes HIPAA compliance architecture.

Are AI voice agents HIPAA-compliant?

They can be with proper architecture. Requirements: encrypted voice data, audit logging of all interactions, BAA with voice provider (like Twilio), no PHI stored in non-compliant systems. We build compliance in from day one.

What can AI voice agents do in healthcare?

Common use cases: appointment scheduling and reminders, prescription refill requests, insurance verification, patient intake, FAQ handling, after-hours triage routing. AI handles routine calls so staff can focus on complex patient needs.

How do AI voice agents integrate with EHR?

Via HL7 FHIR APIs or custom connectors. The AI can read patient schedules, update appointment status, and log interactions. Integration complexity depends on your EHR — Epic, Cerner, Athenahealth all have different approaches.

What happens when AI can't handle a call?

Seamless handoff to human staff. The AI recognizes when it's out of scope, summarizes the conversation, and transfers to the right department with full context. No patient gets stuck in a loop.

Limited: We take 2 healthcare projects per quarter

Ready to automate patient support?

Book a 30-minute discovery call. We'll audit your current setup and show you what's possible with AI voice.

Book Discovery Call →

Prefer email? office@oktopeak.com

What we'll cover:

✓ Your current support stack ✓ Top call drivers to automate ✓ Integration requirements ✓ Timeline and investment